1. Introduction
Deluca Corporation Pty Ltd ABN 80 055 193 514 is a property development, construction and property management firm (referred to as “we,” “us,” or “our”). We are committed to maintaining the privacy and security of Your personal information and complying with the obligations under the Privacy Act 1988 (Cth) (Privacy Act) and the applicable Australian Privacy Principles.
In relation to this policy, the use of the terms “You” or “Your” refers to all users of our website and our products and services.
2. We Collect Your Personal Information
Deluca is a provider of comprehensive property development, construction and property management solutions.
Our services include:
- Project Identification and Acquisition
- Development Management
- Design Management
- Construction Management
- Property and Asset Management and Maintenance
- Other related services
To provide our services, we may need to collect some information about our clients, including individuals with whom we might deal from time to time. Some of that information may be “personal information”.
Under the Privacy Act, “personal information” means information or an opinion about an individual who is reasonably identifiable. This type of information may include, but is not limited to, the individual’s name, email address, phone number, business related information, and so on.
3. What Personal Information We Collect and Hold
We will only collect personal information from You if it is reasonably necessary to provide services to You, or if You volunteer such information to us on our website. Personal information we collect and hold may include:
3.1. Information You provide us
Through Your access to our services, or by collecting information You provide directly to us, we may collect personal information from You that is necessary to offer and fulfil the services You request from us. When using our website, the information collected may include Your first and last name, email address, physical address, phone number, and any other contact information You provide.
When You fill in a form on our website or when You ask to be included in an email list, we may also collect further information that is necessary to allow us to provide relevant services to you.
We do not intentionally collect sensitive information (as defined in the Privacy Act) unless it is reasonably necessary to offer and fulfil the services You request from us and You have provided your consent, or an exception under the Privacy Act applies.
3.2. Information we collect from use of our website
We may collect data about Your interaction with our website and our online services including Your IP address; the date, time and duration of Your visit; the number of pages You have downloaded; the type of browser You use; and Your operating system.
4. How We Collect Your Personal Information
We will generally collect personal information directly from You when You:
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- Make an enquiry via our website or email;
- Request information about our services;
- Use our services;
- Complete physical or online forms;
- Provide us with information in person, over the telephone, or in writing; and
- Visit our website.
5. How We Use Your Personal Information
Deluca collects Your personal information so that we can provide You our services and any related services You may request. In doing so, we may use the personal information we collected from You for purposes including:
- Responding to website enquiries
- Providing services and related customer service; and
- Improving our services.
Other than as required or permitted by law, we will not use or disclose Your personal information for a secondary purpose unless You consent to us doing so, or under the circumstances involved we believe You would reasonably expect us to use or disclose the information for a secondary purpose and that secondary purpose is related to the primary purpose of collection.
6. Anonymity and Pseudonimity
We will generally need to know who You are in order to provide You with our services. Where it is reasonable and practicable we may allow You to transact with us anonymously or by using a pseudonym, such as where You make a general enquiry.
7. Automated Decision Making
Automated decision making takes place when an electronic system uses personal data to make a decision without human intervention. We may use limited automated decision making processes (for example, for administrative, analytical or marketing purposes) and we may use your personal information as part of, or to inform, those processes. However, we do not use automated decision making to make decisions that will have a significant impact on You.
8. Data Storage, Security and Retention
Deluca is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored within a secure third party system that is protected in controlled facilities and with restricted access. Our employees and authorised agents are obliged to respect confidentiality of any personal information held by us.
The Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to our Services within a secure environment.
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with our Services. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to businesses and financial reporting legislation. When we no longer need to retain Your personal information, we will securely delete or anonymize it.
9. Sharing of Personal Information
We may disclose Your personal information to third parties for the purposes contained in this policy, including for secondary or marketing purposes. Third parties to whom we may disclose Your personal information may include:
- our related companies/entities, in which case we will require our related companies/entities to honour this policy;
- service providers we may use from time to time in the provision of services to you, such as marketing and sales agents, property agents, associates and consultants;
- third parties who may remedy or assist in the remedy of an infringement of Your, our or a third party’s rights;
- any other third parties to whom we may be required by law, allowed by an exception under the Act, or where we have Your consent, to disclose information to.
1o. If We Can’t Collect Your Personal Information
If You do not provide us with the personal information we have requested, we may not be able to provide You with our services.
11. Notifiable Data Breach
In the event that there is a data breach that constitutes an eligible data breach within the meaning of Part IIIC of the Privacy Act, we will take immediate steps to contain the breach and limit any further access or distribution where possible. If we have reasonable grounds to suspect that the data breach is likely to result in serious harm to any individuals involved, then we will take all reasonable steps to ensure an assessment is completed within 30 days of the breach or sooner if possible. We will follow the guide published by the Office of the Australian Information Commissioner (if any) in making this assessment.
If we reasonably determine that the data breach is not likely to result in serious harm to any individuals involved or any remedial action we take is successful in making serious harm no longer likely, then no notification or statement will necessarily be made.
Where, following an assessment and undertaking remedial action (if any), we still have reasonable grounds to believe serious harm is likely, we will as soon as practicable provide a statement to each of the individuals whose data was breached or who are at risk. The statement will contain details of the breach and recommendations of the steps each individual should take. We will also provide a copy of the statement to the Office of the Australian Information Commissioner.We will as reasonably necessary review the incident and take action to prevent future breaches.
12. Third-Party Links
Our website may contain links to third-party sites. We are not in providing any such links recommending or endorsing any such sites or services or related service providers and any engagement by you with such sites or providers is entirely at your own risk. We will bear no responsibility or liability for the content on any such sites nor for any ramifications arising out of your engagement with any such sites (if any).
13. Children
Children under the age of 16 are not permitted to use our services unless their parent or guardian provides consent on their behalf.If we learn that we have collected the personal information of a child under 16 outside the above circumstances, we will take steps to delete the information as soon as possible.
14. Access and Control Over Your Information
You have the right to access, correct, delete, or limit the use of Your personal information by contacting us at [email protected] will process Your request as soon as reasonably practicable, provided we are not otherwise legally prevented from doing so. If we are unable to meet Your request, we will let You know why.
15. Correction of Personal Information
If You require access in order to correct Your personal information, You will need to establish why the correction is necessary. We will then take reasonable steps to correct Your information within a reasonable period of time, so that it is accurate, up-to-date, complete, relevant and not misleading. We may also correct Your personal information if we determine that it is inaccurate, out of date, incomplete, irrelevant or misleading.In certain circumstances we may refuse to update or correct the information held, if we do, we will provide You with a reason why.
16. Our Privacy Complaints Process
If You wish to complain about how we have handled Your personal information, please provide us with the full details of Your complaint and any supporting documentation by email at [email protected].
We will endeavour to:
- provide an initial response to Your query or complaint within 10 business days; and
- investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to You.
If You are still not satisfied, You can contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Office Address: Level 3, 175 Pitt Street, Sydney NSW 2000
Postal Address: GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: [email protected]
www.oaic.gov.au
17. Contacting Us
If You have questions regarding this Policy, You may contact us using the information below:
Deluca Corporation Pty Ltd61 Park Road, Milton, QLD 4064
Email: [email protected]
Phone: 07 3369 1000
18. This Policy May Be Updated
Deluca reserves the right to change this Policy at any time, and any amended Policy is effective upon publishing to our website. From time to time we will review our Privacy Policy to keep pace with changes in our Service and any relevant laws. This document is our most recently updated Privacy Policy.Last updated: March 2026